Dec 11, 2019
In the last couple of decades, leadership development has undergone drastic transformation. From the physical universities like GE Crotonville and Accenture St. Charles to virtual, e-learning software platforms to bite-sized MOOCs from platforms like Lynda.com and even YouTube, L&D has been desperately seeking a structure that both fits into employees’ schedules and enables lasting improvement.
Nov 27, 2019
Last month, I had the honor of speaking at the Professional Speechwriters Association’s 2019 World Conference in Washington, D.C. The theme of this year’s conference was “Leadership Communication: Next,” and the program promised to shake up attendees’ ideas of executive communication best practices and challenge us to think more deeply about time-tested techniques.
And boy did executive director David Murray and my fellow speakers deliver. Here are four of my favorite takeaways from the conference.
Nov 20, 2019
These days, it seems like once a week, some public figure or another is making a controversial statement that’s met by many with demands for apologies and/or consequences. And general consensus would argue that, when a leader—corporate, political, or otherwise—realizes he or she has made an insensitive statement, a sincere apology is in order to save face, demonstrate character and make peace with the public. But recent research shows that, following a gaffe, apologizing might not be the right way to go.
Oct 23, 2019
When we talk about leadership capabilities, we often talk about book smarts, or IQ. “He’s a sharp guy.” “She’s got a mind for business.” But there’s another kind of intelligence that we don’t emphasize nearly as much, and in many ways, it’s even more important than IQ.
Nov 05, 2018
Last week, Katie Kuehner-Hebert of Chief Executive published an article outlining what makes JPMorgan Chase CEO Jamie Dimon the leader of the US financial pack. She gave an overview of Dimon’s career and leadership experience, but celebrated his candor as one of his chief assets, citing his top spot in Quantified’s 2017 CEO Authenticity Index as evidence.
Oct 29, 2018
At the University of Virginia Darden School of Business Leadership Communication Council last month, the headline was this: “Social media, digital communication and technology-enabled connection have created an era of radical—sometimes painful—transparency for businesses,” and “…the best means to communicate successfully given the disruptive state of constant transparency is to align communication with action.”
Oct 26, 2018
Do you remember a time, as a kid, when you wanted to ask your parents for something—a new toy, a raise in your allowance, a dog? How did you go about it? Did you just come right out and ask, or did you spend time preparing your arguments, collecting your reasoning, and maybe even making a visual presentation? Did you debate with yourself whether to ask your parents together or individually? Who did you ask first?
Oct 15, 2018
We often talk about leaders as particularly great communicators, able to share information, persuade doubters, and inspire employees with ease and finesse. (Or if they’re not there yet, they’re at least working on it.)
But what happens if your boss is a not-so-great communicator?
Oct 08, 2018
The Austin chapter of the Association for Talent Development is hosting the 2018 Applied Learning Summit next month, bringing together talent development professionals across a range of industries to swap stories and share experiences. The theme for this year’s summit— Anticipate, Apply, Adapt—recognizes the rapid rate of change and the variety of innovations in the talent development industry.
Sep 17, 2018
If we’ve said it once, we’ve said it a thousand times: a leader’s effectiveness hinges on the way he or she communicates with employees, customers, investors, and community stakeholders. A business’s leaders are its figureheads, shaping its reputation and setting its cultural tone. And they do that in the way they communicate. When they do it well, the entire organization reaps the rewards. When they do it poorly, company morale, community perception, and the bottom line all suffer.