Nov 27, 2019
Last month, I had the honor of speaking at the Professional Speechwriters Association’s 2019 World Conference in Washington, D.C. The theme of this year’s conference was “Leadership Communication: Next,” and the program promised to shake up attendees’ ideas of executive communication best practices and challenge us to think more deeply about time-tested techniques.
And boy did executive director David Murray and my fellow speakers deliver. Here are four of my favorite takeaways from the conference.
Nov 20, 2019
These days, it seems like once a week, some public figure or another is making a controversial statement that’s met by many with demands for apologies and/or consequences. And general consensus would argue that, when a leader—corporate, political, or otherwise—realizes he or she has made an insensitive statement, a sincere apology is in order to save face, demonstrate character and make peace with the public. But recent research shows that, following a gaffe, apologizing might not be the right way to go.
Oct 23, 2019
When we talk about leadership capabilities, we often talk about book smarts, or IQ. “He’s a sharp guy.” “She’s got a mind for business.” But there’s another kind of intelligence that we don’t emphasize nearly as much, and in many ways, it’s even more important than IQ.
Oct 16, 2019
It’s one of those buzzwords we hear all the time when we’re discussing leadership abilities, and at a high level, it makes sense. But when it comes time to break down exactly what executive presence (much less talk about how to develop it), it’s not so easy.
But executive presence isn’t just some lofty, intangible “x factor” that indicates leadership abilities. It’s a skill—or, more realistically, a set of skills—that leaders have honed over the course of their careers.
May 21, 2018
The drive to make a difference—in the office, at home, in society—is a common sentiment, but as we all know, it’s easier to dream about change than to enact it. In a recent Forbes article, lawyer and career strategist Avery Blank outlines five ways to develop the confidence you need to become a leader and empower yourself to make a difference:
Apr 23, 2018
According to a recent survey of nearly one thousand US workers, 91 percent of employees say communication issues can prevent effective leadership in countless ways—from not giving clear directions to failing to earn employee trust to presenting more as automaton than human. What’s more, we know that businesses as small as one hundred employees spend, on average, more than $500,000 per year clarifying ineffective communication.
Sep 13, 2017
Why Evaluating Your Communication Style is the First Step to Winning with Customers, Coworkers, and Your Boss
A sales rep flies across the country to seal the deal with an account he’s been pursuing for months. He’s listened carefully to the prospective buyers’ needs and put together a package he knows they’ll love. The deck is polished and ready to go. But the audience is a little fidgety, a little disengaged. The rep answers all their questions, but comes home empty handed.
Sep 05, 2017
If a company is a ship, the CEO is the captain, but she’s also the figurehead—the face of the company. As such, she’s constantly under pressure to shape its reputation and standing with key stakeholders, including customers, employees, investors, and community members. And the way the CEO communicates with those stakeholders drives their perceptions of the company as a whole.
Sep 13, 2016
One of the advantages of QC’s global communication database is that it allows us to look for aggregate trends in communication styles. For example, we use our proprietary language analytics platform to measure close to 1,000 earnings calls every quarter. And every quarter, we see a similar pattern:
Jun 14, 2016
The Future of Human Communication: How Artificial Intelligence Will Transform the Way We Communicate
It's only a matter of time until Artificial Intelligence is a decision maker in every workplace.